FAQs

1. What areas do you cover for same-day delivery?

We offer same-day delivery services within [specific region or city] and its surrounding areas. For details on coverage, please contact our customer service team.

2. How do I schedule a same-day delivery?

You can schedule a delivery through our website or by calling our customer service hotline. For online scheduling, simply enter your details and choose the “same-day delivery” option.

3. What is the latest time I can request a same-day delivery?

The latest time for requesting a same-day delivery is [specific time, e.g., 3 PM]. Requests made after this time will be scheduled for the next available delivery slot.

4. How much does same-day delivery cost?

Delivery costs vary depending on the package size, weight, and destination. For an accurate quote, please use our online calculator or contact our customer service team.

5. Can I track my package?

Yes, you can track your package in real-time using the tracking number provided at the time of booking. Simply enter the number on our website’s tracking page.

6. What happens if my package is delayed?

In the rare event of a delay, we will notify you immediately and provide an updated delivery time. Our customer service team is available to address any concerns you may have.

7. Do you offer package insurance?

Yes, we offer optional insurance for packages. You can select this option during the booking process or contact us for more information.

8. What items are prohibited for same-day delivery?

Prohibited items include hazardous materials, perishable goods, and oversized packages. For a complete list of restricted items, please refer to our website or contact customer service.

9. Can I reschedule or cancel a delivery?

Yes, you can reschedule or cancel a delivery by contacting our customer service team. Please provide your booking reference number for assistance.

10. How do I contact customer service?

You can reach our customer service team via phone at [phone number], email at [email address], or through our online chat feature on the website. We're here to help with any questions or issues you may have.